Complimentary shipping across India over ₹1,499 Dispatched from Srinagar within 24 hours

Track your order

To track a AimsCraft parcel you need two things: the order ID from your confirmation email — it looks like AIM-2026-10315 — and the email address or phone number used at checkout. No account and no password are required. Tracking goes live six to eight hours after the parcel leaves our Srinagar packing room.

Dispatch within 24 hours 2–5 working days across India Free over ₹1,499

Illustrated route map from Srinagar through the northern Indian courier network

Find your parcel

Top of your confirmation email, and on the invoice PDF. Case does not matter.

We only use this to confirm the parcel is yours. It is never stored by this page.

See every order in my account

How long does delivery take?

Most AimsCraft orders reach an Indian address in two to five working days. Everything is dispatched from Srinagar within 24 hours of payment, the North East and the island territories take three to seven working days, and international orders take six to twelve working days by DHL Express. Made-to-order pieces add the lead time printed on their product page.

Working-day delivery windows by region, from a AimsCraft order placed before 4pm IST.
Where it is going Dispatched In transit Usual carrier
Srinagar and Jammu & Kashmir Same day 1–2 working days Own van · Delhivery
Delhi NCR, Punjab, Haryana, Chandigarh Within 24 hours 2–3 working days BlueDart Express
Mumbai, Pune, Bengaluru, Hyderabad, Chennai, Kolkata Within 24 hours 3–4 working days BlueDart Express
Rest of mainland India Within 24 hours 3–5 working days Delhivery
North East, Andaman & Nicobar, Lakshadweep Within 24 hours 3–7 working days Delhivery
International — 42 countries Within 48 hours 6–12 working days DHL Express

Working days exclude Sundays and public holidays in Jammu & Kashmir. Express delivery costs ₹199 and takes one to two days off the transit figure. Delivery is free on every order over ₹1,499; below that it is a flat ₹79, and cash on delivery adds ₹49. Duties on international parcels are payable by the recipient. Full terms are on the shipping page.

What each status actually means

A AimsCraft order has five stages and never skips one. If a status has not changed for more than 48 working hours, that is worth a message to us; anything inside 48 hours is normal.

The five stages, in the order every parcel passes through them.
Stage What has happened Can you still change the order? Typical time here
Order placed Payment authorised and the order is queued in Srinagar. Yes — address, items and cancellation Up to 24 hours
Packed in Srinagar Picked, quality checked, pressed, folded and labelled. Cancellation only 4–12 hours
Shipped Scanned by the courier and an AWB number issued. No — refuse at the door instead 1–5 working days
Out for delivery On the delivery agent’s van for today. No Same day
Delivered Handed over and signed for; the name is on your tracking page. Return window opens 7 days to return

Tracking questions

Where do I find my order ID?

It is the first line of the confirmation email, printed as three letters, the year, then five digits — AIM-2026-10315, for example. The same number appears on the invoice PDF, on the packing slip inside the box, and under Orders in your account. Any SMS we send about the parcel quotes it too. Capital letters are not required when you type it in.

Tracking has not moved for two days — is my parcel lost?

Almost never. Kashmir’s road and air links close for weather more often than the rest of India, and a parcel sitting in a hub scans only when it moves between facilities, so a two-day gap is routine in winter. Anything past 48 working hours with no scan is worth reporting; message us with the AWB and we will raise it with the carrier the same day.

Can I change the delivery address after the order has shipped?

Not through the website. Once the courier has scanned the parcel the address is locked into their system. Within the same city a redirect is sometimes possible if you phone us before the first delivery attempt, and we will call the carrier on your behalf. Across cities the parcel has to come back to us and go out again, which restarts the transit clock.

What happens if nobody is home when the courier arrives?

The agent calls the number on the order first. If there is no answer they attempt delivery twice more on the following working days, then hold the parcel at the local hub for four days before returning it to Srinagar. A returned parcel is refunded in full — we do not charge a failed-delivery fee — and we will happily send it out again.

How do I track an international order?

The same way: order ID plus the email you checked out with. International parcels move on a DHL Express waybill, and this page shows the same waybill number DHL uses, so you can paste it into their site for hub-level scans. Duties and taxes are collected by DHL at delivery and are not included in the total shown here.

Dispatch within 24 hours Packed in our own Srinagar unit, not a third-party warehouse
Insured in transit Overcoats, tweed and hand-loomed wool ship insured at no extra cost
7-day returns Free reverse pickup in serviceable pincodes
A person, not a bot 10:00–19:00 IST, Monday to Saturday

Signed in? Every order, invoice and return lives in your order history. Wondering about costs before you buy? The shipping page has the full rate card, the returns policy covers exchanges, and the help centre answers the rest. Ready for the next thing? Shop everything.