Your order
Open this page from the link in your order email to see the order here. You can also find it on the track order page with the order number and the email or mobile you used, or in your account.
Something not right? Write to support@aimscraft.com.
Questions that come up right after ordering
When do I get a tracking number?
The AWB number is generated when the courier scans the parcel out of our Srinagar hub, which is usually the
evening after the order is packed. It arrives by email and SMS, and it also appears on the
order page. Until then the status reads Packed, and there is nothing to track
because the parcel has not moved yet.
Where is the GST invoice for this order?
A GST invoice under GSTIN 01ABCDE1234F1Z5 is issued the moment the order is
confirmed, emailed with the confirmation and always available from the order page. The Download invoice
button on this page opens the same PDF.
Can I still cancel or change this order?
Yes, until the courier scan. Cancel from the order page or reply to the
confirmation email and the full amount is reversed to the original payment method within three to five
working days. After the parcel ships, cancellation becomes a return: refuse the delivery or
raise a return within seven days of receiving it.
I paid by bank transfer. When is my order confirmed?
As soon as the money shows in our account, usually within a few hours of an IMPS or UPI payment and by the
next working day for NEFT. Sending us the UTR from this page helps us match it faster. You get an email the
moment the order is confirmed, with the GST invoice attached.
Do I need an account to track my order?
No. Enter the order number and the email you checked out with on the
track order page and you will see the same timeline. An account is faster
because it keeps every order, address and invoice in one place, and it lets you reorder the same shirt in
the same size in two taps instead of searching for it again.
How is the parcel packed?
Every garment is pressed, checked at the seams and folded into acid-free tissue on the day of dispatch, then
boxed in a rigid outer carton with the pack slip on top. Knitwear and overcoats go in with a paper band rather
than a plastic sleeve, so the wool can breathe. Nothing is vacuum-packed, because a crease set under pressure
is slow to hang out.